in Russia and the CIS
in the chain
in the chain
I work with Coffee Like for 2 years, by education I’m a power engineer. I had no prior experience in own business, because always worked in the speciality I trained in.
Always wanted to try to start a business. And even more I wanted to have my own coffee shop. I thought that Coffee Like was attractive due to the low start-up capital, and it was already quite a widespread chain.
I can safely say that our team consists of the best barista in the region, the professionals in their field.
I like that the company is constantly developing. Earlier the management company could offer only the brand and products. Now, the partner receives support at all stages.
I do what I like! And I’m glad that once I picked Coffee Like.
Fedor, 26, Tolyatti, dropped out at the 2nd course and went to the army. Worked in different areas, but always wanted to work for himself and his pleasure.
Nastya, 23, college education and some attempts to obtain a higher degree. Worked from the age of 12, so she had time to test herself in different areas.
We are brother and sister, but made a decision to purchase this franchise consciously and in isolation from one another. We liked the marketing, design, philosophy of the company, but it was a little scary. I was in doubt for a few months, and during a random talk with my mother I found out that Fedor plans to buy a franchise «of some coffee shop». I had no doubt that it was Coffee Like. In the end we teamed up and rushed to Izhevsk.
The greatest pleasure is to see, hear and feel the payoff. When guests insist that we have the best coffee in the city and cool professional baristas.
We used to do everything on our own, even invented and introduced new drinks. Now we just take what management company gives, and apply it. But the coolest thing is, they do not just introduce their work as a mandatory obligation, but explain the benefits. You always know which direction the company is moving and where you need to move to keep pace.
As I recall, we always dreamed of not going to work, spending time with our families and children, travelling a lot, and generally enjoying life. So when it turned out to earn a certain amount of money, we decided it was time to open our own business.
The choice fell on franchise of coffee to go. The niche of coffee and the culture of consumption itself will grow at a frantic pace. There were many coffee shop franchises in a «coffee to go» format, we only had to find the real working business models and a proven franchisor. Some franchisors has no experience of opening coffee bars in the regions. Others had only 3-4 working points. The third had the sky-high cost of a lump-sum payment and royalties.
After all, we found what we were looking for. Coffee Like had about 250 coffee bars open by franchise in a wide variety of cities in Russia from St. Petersburg to Yakutsk, from Moscow to Almetyevsk. And the company itself was in Izhevsk, which guaranteed the viability of the business model in the regions, and at the time there were 8 successful coffee bars in the city.
Today Coffee Like it is - 407 coffee bars in 102 in Russia and the CIS. It is the largest chain in the «coffee to go» segment. People know us, recommend and become our frequent guest.
You will receive a completed project: 3D view of the coffee bar, floor plan with dimensions, plan of equipment placement, general design solutions.
At the stage of design we take into account a stream of people, placement, ergonomics and our service and design standards.
Pleasing our guests by always delicious coffee and pleasant atmosphere in any coffee bar is important for us. Therefore, we share the knowledge on how to properly open and further develop your business.
You will have access to the knowledge base with ready-made instructions, videos, layouts, and useful tools.
We can share some information right now.
Coffee Like values and mission
Where to search for answers to questions??
Algorithm for setting tasks in Bitrix24
Gift card sales statistics
Effectiveness of the special offer "Get the 2nd cup as a gift" during opening a coffee bar
The mechanics of rating on the "Standards" website
Quality assessment criteria
Instruction for mystery guests»
Regulations for partners to familiarize themselves with inspections
Guidelines on self-organization of checks by mystery guests
"The path of coffee" training program
Instructions for finding and hiring baristas
Rules for the care of equipment
Regulations on the calculation of wages and motivation of baristas
Where and how to order products and equipment?
"Idealist Connector" mini-computer
Possible breakage of coffee machines and how to fix them
ERP manual "How to start working"
ERP manual "Creating and working with the main warehouse"
ERP manual "Creating special offers"
Coffee bars code in ERP
Algorithm for identifying guest needs
Beverage cost calculator
Seasonal menu "Feel the autumn" 2017
Video seasonal menu "Feel the autumn"
Guidelines for design of VKontakte groups
Content-plan for Instagram
SMM-preview of the "Feel the autumn" menu
Ценности, миссия и цели Coffee Like
Где искать ответы на вопросы?
Алгоритм постановки задач в Битрикс24
Статистика продаж подарочных карт
Стандартные макеты дизайн-студии
Эффективность акции «2 стакан в подарок» на открытие кофе-бара
Стандарт по ассотрименту
Механика оценки рейтинга на сайте «Стандарты»
Критерии оценки по качеству
Видео «Инструкция для тайных гостей»
Регламент для партнёров по ознакомлению с проверками
Руководство по самостоятельной организации проверок тайными гостями
Обучающая программа «Путь Кофе»
Инструкция по поиску и найму бариста
Правила по уходу за оборудованием
Регламент расчета заработной платы и мотивации бариста
Где и как заказать продукцию и оборудование?
Мини-компьютер «Идеалист Коннектор»
Возможные поломки кофемашины и способы их устранения
Инструкция ERP «Как начать работать»
Инструкция ERP «Создание и работа с основным складом»
Инструкция ERP «Создание акций»
Часто задаваемые вопросы по ERP
Шифр кофе-баров в ERP
Алгоритм выявления потребностей гостя
Калькулятор себестоимости напитков
ТТК Сезонное меню «Ощути осень»
Видео сезонное меню «Ощути осень»
Руководство по внешнему оформлению групп Вконтакте
Контент план для Instagram
SMM-анонс меню «Ощути осень»
Working by the Coffee Like franchise is a constant learning and development. At the stage of preparation for the opening of your coffee bar you will pass an online course in our learning system. Then we will invite you and your barista to Izhevsk to attend our advanced course. In four days you will learn the history of coffee, all the details of its preparation, how to communicate with guests, and much more. After opening the coffee bar, we will offer you a course in «Human resource management».
All of your new barista will also have to complete the online course and can come to Izhevsk for advanced training.
We also hold regular gatherings of partners, where we share the company development plans and get to know each other.
Partners control the processes in the coffee bar by our ERP system. Here are some of the possibilities:
ERP provides a clear understanding of the real time coffee bar indicators: the number and amount of transactions, sold beverages, income and expense, inventory status, statistics on the guests, the efficiency of the barista, and much more.
We seek to ensure that the partner can open up and begin to make profit as quickly as possible. So when we open a new coffee bar, we help partners at every stage, reducing their risks and costs.
We are also continually improving our business model, making it more profitable. As a result, partners have a steady increase in profits.
This is our flagship outlet. From the first day of the company, I dreamed that our coffee bar was standing right here because it is a very good place. It was quite a struggle for it, and for good reason: this coffee bar always has high levels of revenue.
Also this is the first coffee bar of our retail chain and our first experience of opening a pavilion with a waiting area
This is the first coffee bar in Izhevsk in the new format. Our architects developed a new design using natural wood, special attention was paid to ergonomics. This was an important stage in the development of the company.
This coffee bar was also opened for the first time taking into account check-lists of the opening and quality control departments.